You should have received an email from us on how to register. This will contain a link to take you straight to the app, where you can create your account. You need this link for us to verify you. If the issue persists please email mywellbeingway.support@icshealth.co.uk.
The reset link is only valid for 24 hours, please tap ‘forgotten password’ for a new link. If the issue persists, please email mywellbeingway.support@icshealth.co.uk.
Please email mywellbeingway.support@icshealth.co.uk and we will be able to he unlock your account.
Click ‘forgotten username’ and follow the steps. If the issue persists please email mywellbeingway.support@icshealth.co.uk.
You will remain logged in until you sign-out. If you would prefer to sign-in every time, just tap the sign-out button in the app menu once you are finished.
Just remember to tap “sign-out” in the app menu when you’re not using the app. You will then be prompted to enter your username and password every time you use the app.
Go to the app menu, select profile and then click edit. You can then change your username.
This can be done by changing your username. Go to the app menu, select profile and then click edit. You can then change your username.
Your lessons will be unlocked on a schedule so keep watching your app for when further modules will be unlocked.
Tap on the relevant post and then click ‘report’ on the post or comment that you would like to report.
Somebody will review your report within 48 hours (Mon-Fri 09:00-17:00 hours only).
Email mywellbeingway.support@icshealth.co.uk Or call 0333 577 3561.
Please contact mywellbeingway.support@ukics.com; our technical team will aim to respond to your query as soon as possible and someone will be in touch to keep you up-to-date on a resolution.
The app privacy notice only applies when in the app.
Coaches, dieticians & healthcare professionals have been involved in the making of this app to help ensure the validity of information provided.
We are constantly reviewing the literature around Type 2 diabetes meaning everything you read in the app is based on science. We also perform an in depth review every 12 months
Our app has been designed by a large team of professionals who adhere to industry best practice to give you the best experience possible.
Since we first started working on this app, we have been speaking with service users and listening to feedback to make sure it meets all of your needs.
You can view the privacy policy in the app store or visit https://icshealth.co.uk/wellbeing-way-privacy-policy/
You can email our data protection officer at dpo@ukics.com, or write to us at Data Protection Officer, ICSG Ltd, 223 Pentonville Road, London, N1 9NG.