LCD app frequently asked questions



  • You should have received an email from us on how to register. This will contain a link to take you straight to the app, where you can create your account. You need this link for us to verify you. If the issue persists please email mywellbeingway.support@icshealth.co.uk.



  • The reset link is only valid for 24 hours, please tap ‘forgotten password’ for a new link. If the issue persists, please email mywellbeingway.support@icshealth.co.uk.



  • Please email mywellbeingway.support@icshealth.co.uk and we will be able to he unlock your account.



  • Click ‘forgotten username’ and follow the steps. If the issue persists please email mywellbeingway.support@icshealth.co.uk.



  • You will remain logged in until you sign-out. If you would prefer to sign-in every time, just tap the sign-out button in the app menu once you are finished.



  • Just remember to tap “sign-out” in the app menu when you’re not using the app. You will then be prompted to enter your username and password every time you use the app.



  • Go to the app menu, select profile and then click edit. You can then change your username.



  • This can be done by changing your username. Go to the app menu, select profile and then click edit. You can then change your username.



  • Your lessons will be unlocked on a schedule so keep watching your app for when further modules will be unlocked.



  • Tap on the relevant post and then click ‘report’ on the post or comment that you would like to report.



  • Somebody will review your report within 48 hours (Mon-Fri 09:00-17:00 hours only).




  • Please contact mywellbeingway.support@ukics.com; our technical team will aim to respond to your query as soon as possible and someone will be in touch to keep you up-to-date on a resolution.



  • The app privacy notice only applies when in the app.



  • Coaches, dieticians & healthcare professionals have been involved in the making of this app to help ensure the validity of information provided.



  • We are constantly reviewing the literature around Type 2 diabetes meaning everything you read in the app is based on science. We also perform an in depth review every 12 months



  • Our app has been designed by a large team of professionals who adhere to industry best practice to give you the best experience possible.



  • Since we first started working on this app, we have been speaking with service users and listening to feedback to make sure it meets all of your needs.



  • You can view the privacy policy in the app store or visit https://icshealth.co.uk/wellbeing-way-privacy-policy/



  • You can email our data protection officer at dpo@ukics.com, or write to us at Data Protection Officer, ICSG Ltd, 223 Pentonville Road, London, N1 9NG.



  • You can email our data protection officer at dpo@ukics.com, or write to us at Data Protection Officer, ICSG Ltd, 223 Pentonville Road, London, N1 9NG.