About ICS Health & Wellbeing

Clinical governance

ICS Health & Wellbeing is committed to ensuring effective clinical governance. Our comprehensive and robust systems ensure the highest standards of clinical and medical care and help us maintain our market leading reputation.

We carry the ISO270001 information and data security accreditation and comply with regulation, national and local guidance, best practice and our clients’ contractual requirements. All staff adhere to recognised training standards to ensure they are continually working ethically and responsibly. Our continual focus is on:

  • A commitment to quality and learning
  • Continual improvement
  • A reduction of errors and adverse events

To maintain our clinical governance, we have a dedicated professional team, including a Clinical Director who is responsible for risk and adherence to regulations, as well as trained case investigators and case managers.

We adopt an integrated approach to contract and tender reviews that leads into business process updates and compliance checks, an incident and complaint management system with trend analysis and lessons learned to inform quality improvements and integrated business continuity plans.